FAQ

 

What will happen at my first visit?

During your first few visits, your therapist will evaluate your child's needs. We will spend time talk to caregivers, observing your child doing everyday things, like playing, moving, writing, eating and talking with us. Some of these observations will be structured and some will be client (kid)-directed. We will then discuss the results, create goals with you and initiate therapy. Your progress will be communicated as you participate and formally at least every six months. 

Does my child need to be present? Do I? 

For services billed to your insurance, your child always needs to be present. Our consultation appointments are designed to give caregivers the opportunity to meet with their professional and have frank conversations about the plan of care, concerns, and problem-solve without having the ear of your child. In-person or on telehealth, we need to have an adult in attendance for your child's safety.  

I had an evaluation, do I need to do another one?

Maybe....we'll need to check to see if it meets criteria for our clinic. We don't want you or your child to have to do any more testing than necessary. Your first appointment will be scheduled as an evaluation. When you submit your intake paperwork, provide us with a copy of your evaluation and we will review it and update your session if we can accept it. 

 

Why do you focus on play?

Play is the work of kids so we use toys, play, and playfulness to boost your child's skills. Therapy should look and feel fun! Play is known to promote development and facilitates physical, social-emotional, language, and cognitive skill development. It is an important activity for your child because play helps to facilitate positive growth and development.  

Do parents participate in care? How about siblings? 

You know your child best! When we partner with you, your child's progress will be faster. We encourage you to be part of every session. We require that a caregiver is on site at all times.

We take a family approach to therapy! Siblings are welcome to engage in session as you and the therapist feel is appropriate. If a sibling is in our cliical space, they must be directly with the therapist. Siblings are the responsibility of the parent to supervise at all times. Please review our COVID guidelines for current sibling restrictions. 

My child is sick, can I still come in?

To keep all of our families and children healthy, we kindly ask that clients and their caregivers to utilize our telehealth services and avoid in-person care for 48-hours when you observe the following:

 

  • Fever: Temperature of 100.4 degrees Fahrenheit (38 degrees C) or higher. Individuals need to be fever free for 48 hours before returning to the clinic without medications to reduce the fever.

  • Diarrhea: 2 or more watery stools in 24-hour period.

  • Vomiting: 2 or more times in 24-hour period.

  • Lice: All live bugs/knits must be removed from hair and hair must have been treated.

  • Cough: Persistent cough of greater than 2 weeks with discolored discharge from eyes and/or nose.

  • Eyes: Drainage, vision change, redness of the eyelid, itching, pain and/or sensitivity to light may be asign of “pink eye” (conjunctivitis) and the individual should be checked by a physician.

  • Rash: Bothersome body rash, especially with fever or itching, may spread to others and should be checked by a physician.

  • Unusual Behavior: Please consider your child’s appearance and behavior, such as if they are unusually tired, pale, hard to wake, or confused.

  • Symptoms of COVID-19

 

For the safety of our staff and other families, if an individual at the clinic arrives with any of the above conditions or was reported to have these symptoms in the last 24 hours, you will be asked to reschedule therapy or pay the $75.00 late cancellation fee. Telehealth services may be available for those that are well enough to participate. Please review our COVID page for more information. 

It's snowing, are you open?

The clinic is open except in cases of severe weather conditions requiring businesses to close.

 

  • Seattle Therapy Network physical in-person visits will be closed if Seattle Public Schools are closed. Appointments will be provided via telehealth when physical operations are closed.

  • For delays, STN follows Seattle Public School late starts. For 2-hour delays, we will open the physical clinic at 10:00am. In the event of a 2-hour delay, 8:00am and 9:00am appointments will be cancelled/transitioned to telehealth. We will start our in-person day with our 10:00am scheduled clients.

  • Appointments will be provided via telehealth during delayed operations. It is the responsibility of the caregiver or client to call the clinic or check online to determine whether changes in the scheduled time of treatment are needed and if the opening of the clinic has been delayed. We will do our best to reschedule your missed appointment based on availability.

  • Our voicemail (206)763-0352, instagram, and facebook accounts will relay all delays or closures by 7:00 am.

Are you closed for the holiday?

Seattle Therapy Network is closed for the following holidays:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas Day

 

What happens if I need to cancel an appointment?

Please call the office at (206)763-0352 to let us know. If it is less than 24 hours from your scheduled appointment, we assess a $75.00 fee. If you want to waive this fee simply reschedule your appointment within the next two weeks. If you've given adequate notice of cancellation we will still reach out to see if you would like to reschedule to maintain a 75% attendance rate.

 

Why do I get two bills from your office? 

Seattle Therapy Network is made up of two collaborative businesses: Giant Steps Children’s Therapy and Sound Pediatric Therapy. You’ll be billed by the individual business/es you worked with, not by Seattle Therapy Network.

Each business has independent financial policies and may accept different insurance plans. Please ask if you have any questions about our fees, financial policy, or your responsibilities. No matter what your economic situation, we’ll do our best to help.

How can I pay my bill?

All of our invoices are sent through our Electronic Medical Record System called Fusion Web Clinic. You may need to check your spam or updates folder. All clients keep a credit card authorization on file which we automatically run for you when we generate invoices. You will receive an invoice electronically at the beginning of each month with any amount that is outstanding. Our speech and occupational therapy services are billed separately, under Giant Steps Children's Therapy or Sound Pediatric Therapy.

Do you accept my insurance?

Both disciplines submit claims on your behalf to most third party payers. Families are encouraged to connect with their insurance payer to understand the specific benefits of their plan and our insurance coordinator will complete a benefit check prior to beginning services. Health insurance is an ever changing system and we do everything we can to partner with you to get you the care you need. 

Can we still receive services if our plan is out of network? 

Absolutely! We submit claims for out of network payers and you will be billed for any remaining patient responsibility.

I'm all out of visits! What do i do?

We can partner to see if your plan will allow more based on progress towards goals. Our office will provide records to show medical necessity and often times more visits can be approved. If they don't provide additional visits you will be given the option to continue services as an out of pocket expense until your benefits renew in the New Year. 

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WHAT PEOPLE SAY

Seattle Therapy Network has helped us get past the problems that were keeping our daughter from living up to her potential. Our therapist regularly helps us navigate challenges at home and at school with well-considered advice.”

-AB

 

—  EM